- Introduction and effectiveness of the General Conditions
These general conditions of sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the website www. rippotai.it (hereinafter, the "Site").
The seller of the products and owner of the Site is: RIPPOTAI SRL with registered office in Via Meleto 853 - 47835 Saludecio (RN) VAT number 04476820404. E-mail address: email@example.com (hereinafter RIPPOTAI )
The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to carefully read these General Conditions that have been made available to him on the Site and which will be available for consultation at any time by the Customer.
In the event that the person making purchases on the Site requests the issuance of an invoice and / or is not a "consumer or user", the rules of withdrawal pursuant to art. 7 and 8 of these General Conditions are not applicable nor, more generally, the provisions that apply only to "consumers".
The contracts concluded with RIPPOTAI through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.
- Choose and order Products
The characteristics and the price of the various products for sale on the Site (hereinafter "Product" or "Products") are shown on the page relating to each Product.
By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided to him during the purchasing procedure and to fully accept these General Conditions and payment.
The contract stipulated between RIPPOTAI and the Customer must be considered concluded with the acceptance of the order by RIPPOTAI. This acceptance is communicated to the Customer through an order confirmation email containing the order number, the shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including shipping costs. delivery. The Customer will check the confirmation email and if he identifies errors in the order he will have 12 hours from receiving this email to contact Customer Service: by writing an email to firstname.lastname@example.org. After this deadline, the order will be processed for shipment and changes will no longer be accepted, without prejudice to the rights of the Customer referred to in article 7 below.
Once the order has been received, RIPPOTAI will check the availability of stocks for the fulfillment of the order. In the event that one or more Products are not available, the RIPPOTAI Customer Service will promptly send an email to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any additional Products available or cancel it. In case of no response within this period, the order will be considered confirmed and the available Products will be shipped. If only a few Products are not in stock, RIPPOTAI will process the order with the Products available. In both cases, the amount relating to the missing Products will be reversed immediately depending on the payment method chosen.
- Product Information
The information and characteristics relating to the Products are available on the Site.
The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be fully representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.
- Prices and shipping
Product prices are inclusive of all taxes and duties.
All prices are expressed in Euros.
Shipping to Italy:
- the squares € 3.90
- the screens € 9.90
- all other products € 5.90
The shipping costs will be indicated at the time of the order depending on the quantity of products ordered.
Shipping is free for orders over € 90 *
* excluding Soundpotai and Wallpotai Screen
- Methods of payment and billing
5.1 Payment methods
The Customer can pay the price of the Products and the related delivery costs through PayPal, credit card, Shop Pay, Google Pay, Amazon Pay
Once the order is confirmed, the Customer will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relative conditions.
Once the order has been confirmed, the Customer can select the Credit Card as a payment method and follow the procedure for paying with their card, in compliance with the relative conditions.
During the order process, you will be asked to enter billing information including tax code and / or VAT number. The invoice will be sent by email to the address indicated by the Customer. The Customer is responsible for the correct insertion of billing information.
- Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate "Shipping Data" field.
All purchases will be delivered by express courier (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays. RIPPOTAI is not responsible for unforeseeable delays or those not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email which will include a link and a tracking code to refer to for tracking the shipment.
In any case, except in cases of force majeure or unforeseeable circumstances, the ordered Products will be delivered within a period of 5 (five) working days starting from the day following that in which RIPPOTAI confirmed the order. to the Customer via a specific order confirmation email.
Delivery services active in Italy:
POSTE ITALIANE / SDA
The service includes 2 delivery attempts, on working days from Monday to Saturday, at the address indicated at the time of the order. In the absence of a recipient, or a person authorized to receive the goods, at the first delivery attempt Poste leaves a notice to inform that a second delivery attempt will be made the next working day. In case of non-delivery even on the second attempt, Poste will leave a notice of stock with the references of the Post Office where the recipient can collect the shipment in the next 10 working days, including Saturday, starting from the working day following the date of second delivery attempt indicated on the second notice.
- Right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send RIPPOTAI a communication within 14 days from the date of receipt of the Products: by writing an email to email@example.com. The communication must be followed by registered letter with acknowledgment of receipt.
This communication must be sent by registered letter with return receipt, addressed to:
VIA MELETO, 853
47835 SALUDECIO (RN) - ITALY
The Customer Service of RIPPOTAI will, once received the communication, open a file for the management of the return and communicate to the Customer the instructions on how to return the Products, which will take place by courier indicated by RIPPOTAI itself.
The right of withdrawal is governed by the following conditions:
- The law applies to the Product purchased in its entirety; therefore if the Product is composed of several components or parts it is not possible to exercise the withdrawal only on part of the purchased Product.
- In case of exercise of the right of withdrawal, RIPPOTAI will refund the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the notice of withdrawal was received, without prejudice to remaining the right of RIPPOTAI to suspend the payment of the reimbursement until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In case of bank transfer, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
III. Also in order to guarantee the free return pursuant to article 8 below, the Products must be returned in the same box in which they were received.
- In addition to the cases indicated in the Introduction (customer who is not a consumer and / or who requests an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:
- order of products made to measure or clearly personalized;
- order of Products that are likely to deteriorate or expire rapidly;
- order of sealed Products which are not suitable for return for hygienic reasons or related to health protection or which have been opened after delivery.
With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expire rapidly" include all food products (including wines, spirits and beverages) as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site that can be returned to RIPPOTAI and put back on the market without endangering the health of consumers.
In cases where the right of withdrawal is excluded, RIPPOTAI will return the purchased Products to the Customer, charging the shipping costs to the same.
- Free Return in case of exercise of the right of withdrawal
As a most favorable condition for the Customer, RIPPOTAI fully bears the shipping costs for returning the Products in case of exercise of the right of withdrawal.
In order to benefit from this free shipping, the Customer who intends to exercise the right of withdrawal must follow the procedure indicated in the previous article 7 and wait to be contacted by RIPPOTAI to agree on the return of the Products to the courier. < / span>
- Warranty and Lack of Conformity
In case of lack of conformity of Products sold by RIPPOTAI, the Customer must immediately contact the Customer Service: by writing an email to firstname.lastname@example.org
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and on condition that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement, or to an adequate price reduction or termination of the contract. The Customer loses these rights if he does not report the lack of conformity to RIPPOTAI within two months from the date on which he discovered the defect, provided that it is not a Product which by its nature is perishable or subject to expiration within a period. shorter, in which case the defect must be reported within this shortened period.
- Errors and limitations of liability
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which RIPPOTAI cannot therefore be held responsible, except in the event of willful misconduct or gross negligence.
RIPPOTAI reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice, without prejudice to the Customer's rights pursuant to these General Conditions and the Consumer Code.
Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the failure acceptance or fulfillment, even partial, of an order.
Any complaint must be forwarded to RIPPOTAI by contacting the Customer Service: by writing an email to email@example.com. or directly from the Site using the appropriate contact form accessible via the Support page, or by registered letter with return receipt to the following address:
VIA MELETO, 853
47835 SALUDECIO (RN) - ITALY
RIPPOTAI undertakes to respond to all requests received within a maximum of 7 working days.
- Applicable law and competent court
The sales contract between the customer and RIPPOTAI is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions, the territorial jurisdiction is exclusively that of the Court of Rimini, any other competent court excluded.